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Terms & Conditions
Shipping Rates
| Under 25kg | Under 50kg | Under 75kg | Over 75kg | |
|---|---|---|---|---|
| Metropolitan Cities | $45.00 | $88.00 | $100.00 | $120.00 |
| Non Metropolitan Cities | $70.00 | $99.00 | $105.00 | $135.00 |
| Northern Territory | $100.00 | $130.00 | $160.00 | $175.00 |
In Stock Guarantee
95% of cartridges we carry are in stock and shipped to you straight
away! That means that if you place an order on a stocked item before
2:00 pm on a business day, your order will be shipped on the same day.
Orders
on stocked items placed after 2:00pm will be shipped next business day.
For orders not in stock, we will contact you immediately within normal
trading hours.
Standard Delivery: generally same day through to next day for Metro locations. Non-metro/country locations are 2-4 days
Air Freight Delivery: Generally required for remote locations - 1-2 days
Dispatch
of orders is subject to receipt of credit card payment or confirmation
of cleared funds when payment is made by cheque or direct debit.
Delivery Conditions
We ship to addresses in Australia Only. Delivery is offered by
courier throughout Australia. Delivery fee includes one delivery attempt
to site. If for some reason the courier is unable to deliver on first
attempt, re-delivery fees will apply. If delivery is unsuccessful and a
card is left by the courier, it is the customer's responsibility to
arrange re-delivery.
It is the customer's responsibility to ensure
that the freight option selected matches the delivery address. Where an
incorrect freight option is selected, Elite Print Solutions will at its
own discretion endeavor to contact the customer to obtain the balance
of payment to process the order with the correct freight option. If the
customer refuses to make payment for the balance, Elite Print Solutions
reserves the right to cancel the order, and payment will be refunded
minus an administration fee.
If for some reason your order is delayed, we will contact you to make other arrangements or offer alternatives.
Payment Methods
We accept payment by the following methods:
- Credit Cards: We accept Visa and Mastercard. Please note: that your credit card statement will show a purchase from "Elite Print Solutions"
- Cheques: Your order will be dispatched once funds are cleared.
- Electronic Funds Transfer (EFT) / Direct Debit: You will receive an invoice for your order complete with Bank Details for EFT/ Direct Debit payment shortly after your order is placed. Your order will be dispatched once notification of deposited funds is received from you via email (please include the invoice number in your notification) and is confirmed by the Bank
Normal Trading Hours
Monday - Friday 8:30 AM - 5:00PM Eastern Australian Standard Time
Illustrations
All photographs, images and graphics are included for reference only
and actual goods supplied may vary from that illustrated due to
continual improvements and/or regulatory changes or limitations in the
ability to reproduce actual colours.
Product configurations or
specifications are subject to change relative to the latest trends,
design, technology or other factors without prior notice.
All
care has been taken to ensure that the information contained within this
website is true, accurate and up to date. We take no responsibility for
accidental errors or omissions.
Pricing
Pricing is in Australian dollars and inclusive of GST. Where applicable, items exempt of GST are so indicated. Prices are subject to change without notice.
Spare Parts
Spare parts are sold as is and without warranty if not installed by an Elite Print Solutions technician. Please check carefully before ordering that model codes and part descriptions exactly match requirements, as no refunds or exchanges can be offered for incorrectly ordered parts. If the parts cannot be delivered by courier due to customer not being present at delivery time, it then becomes the responsibility of the customer to arrange a re-delivery time with the courier. If for some reason the goods are returned to our warehouse, then re-delivery charges will apply.
Returns and Credits
All claims for damage, shortage, incorrect pricing or supply must be made within 7 business days from receipt of goods.
Please
choose items carefully as they are generally not able to be returned
once delivered. We will not refund for incorrectly ordered goods. If
incorrect items are ordered & dispatched, we will at our discretion,
exchange goods and any difference in pricing will be charged or
credited, allowing for additional shipping, handling & administrative charges incurred. We have the right to waive this
policy under certain circumstances and any such return would be subject
to additional charges such as restocking fees, applicable bank charges
and other return criteria.
Incorrect pricing will be "charged back" to the credit card used in the initial purchase or we may offer goods to the value of the difference by mutual agreement.
Items incorrectly sent or received in a damaged state (slight packaging damage or soiling not considered under warranty) will be replaced or correct items dispatched at no extra charge. This will only occur once the incorrect or damaged goods have been returned to Elite Print Solutions.
Any applicable warranties cover manufacturing faults and workmanship only, unless expressly indicated therein, and does not cover negligence, misuse or accidental damage caused by the user or other persons.
Faulty items will be repaired or replaced at our discretion according to the manufacturer’s direction and under the Manufacturer's Warranty and Returns Policy.
We reserve the right to deny credit claims or returns at our discretion.
Customers should refer to the Manufacturer's Warranty booklet or call the Warranty phone number to obtain warranty entitlements and claims processing.
Samsung claims and inquiries can be directed to: info@eliteprintsolutions.com.au
This website is owned by Elite Print Solutions.
Elite Print
Solutions is not affiliated with Samsung Electronics Co. Limited.
SAMSUNG is a registered trade mark of Samsung Electronics Co. Limited.
VIC 27A Prime Street Thomastown VIC 3074 |
SA 167 Grot Street Adelaide SA 5000 |
WA 10 Calleen Crt Wilson WA 6107 |
QLD 549 Beams Road Carseldine QLD 4034 |
NSW 6B, 48-52 Amiens Avenue Milperra NSW 2214 |
| T: 1300 529 852 | T: (03) 9879 2699 | F: (03) 9471 2477 | E: sales@eliteprintsolutions.com.au | W: www.eliteprintsolutions.com.au |
